Privacy Policy

1. Regulation and purpose

   In compliance with the provisions of Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, and with European Regulation 2016/679 of April 27 (General Data Protection Regulation or GDPR), Digitel Tera SL informs you that your data will be processed for the main purposes arising from your management as a user.

   This Privacy Policy offers you important information about Digitel Tera SL as the data controller, as well as about the use, purpose, user rights, and retention period of this data. Reading this Privacy Policy is necessary to provide your informed and explicit consent for the processing of personal data by this website.

2. Who is the Controller of your data?

   • Company Name: Digitel Tera SL
   • Trade Name: Digitel Tera SL
   • Registered Office: Avenida de Valencia 37, 46701 Gandía (Valencia)
   • CIF: B97274195
   • Phone: 962874747

3. How have we obtained your data and what data do we process?

   The personal data we process has been provided directly by you through the different forms available on the website.

   Types of data processed:

   • Identifying data (name, surnames, ID/NIF, etc.).
   • Contact data (email address, phone, etc.).

4. For what purpose do we process your personal data and what is the legal basis?

   At Digitel Tera SL, we process your personal data for the following purposes:

   • Manage the services and products you have contracted with us or those you may request.
   • Comply with applicable legal obligations.
   • Send commercial communications, provided you have given your explicit consent.
   • We collect IP addresses for security purposes and prevention of fraud, automated attacks (bots), and spam.

   Legal basis:

   • Execution of a contract or pre-contract.
   • Compliance with legal obligations.
   • Legitimate interest of the controller to protect the website and its users.
   • Express consent of the user.

5. To which recipients will your data be communicated?

   The collected data may be communicated to:

   • Employees of Digitel Tera SL for the correct provision of services.
   • Collaborating companies strictly necessary for the fulfillment of the described purposes.

   In no case will the data be transferred to third parties without your prior consent, except for legal obligation.

6. What are your rights when you provide us with your data?

   You have the right to:

   • Access: Know what personal data we are processing.
   • Rectify: Correct inaccurate or incomplete data.
   • Delete: Request the deletion of your data when it is not necessary for the described purposes.
   • Oppose: Refuse the processing of your data for certain purposes.
   • Limit processing: Temporarily restrict the use of your data.
   • Portability: Receive your data in a structured, machine-readable format.

   To exercise your rights, you can send a written request along with a photocopy of your ID to the following address:

   • Postal address: Avenida de Valencia 37, 46701 Gandía (Valencia).
   • Email: atencioncliente@itdigitel.es

   If you believe your rights have not been respected, you have the right to file a complaint with the Spanish Data Protection Agency ( www.aepd.es ).

7. How long will we keep your data?

   We will keep your personal data as long as the commercial relationship lasts or until you revoke your consent. Once the relationship ends, the data will remain blocked for the period necessary to comply with legal obligations or for defense against claims.

   When this period ends, the data will be permanently deleted.

8. Modifications to the Privacy Policy

   Digitel Tera SL reserves the right to modify this Privacy Policy for legal or doctrinal reasons or due to changes in service provision. Any modification will be published before its effective application.

   Continued use of the website after such modifications will imply acceptance of the changes made.

This Privacy Policy was last updated on December 26, 2024.