We install your own
Call Center and Contact Center

Optimize call management , emails and messages from multiple channels with a custom-made call center or contact center .

Your business needs a Contact Call Center if…

You receive dozens or hundreds of calls, emails, and messages daily

A call center or contact center allows you to efficiently manage all contacts. Organize incoming calls and messages, reduce waiting times, and ensure a good customer experience.

You are contacted through different channels

With a contact center, you can centralize all interactions in a single tool. Integrate phone, email, social media, WhatsApp, and web chat in one place.

You have a lot of poorly organized and unautomated manual work

Implementing a good contact call center improves productivity by automating call distribution, queue management, and task tracking.

You are losing sales opportunities or your customer is dissatisfied with the service received

A call center or contact center significantly improves the customer experience. Personalize each interaction, maintain a detailed history, and efficiently resolve issues.

Let your employees focus on what's most important: solving problems and closing sales.

Our Solutions for your Call or Contact Center

Multifunction Virtual PBX

Basic management of incoming and outgoing calls.

Configure an IVR (Interactive Voice Response) to automatically redirect calls.

Efficiently create and manage waiting queues.

Call recording to improve tracking and service quality.

I'm interested

Unified Communications x-bees

Everything a virtual PBX can offer you, and more!

Multichannel management (calls, emails, social media, WhatsApp, web chats).

Integration with CRM tools for better information organization.

Real-time reports and advanced analytics for continuous improvement.

I'm interested

Remember that to get the most out of your system, it is essential to have a reliable internet provider that offers stable and fast network connections.

Go to internet services

Why Choose Digitel Empresas?

As telecommunications experts, we offer you:

Personalized Advice

We design tailored solutions so your business stands out from the rest.

Quick and Efficient Installation

We take care of everything so you can start working without interruptions.

Continuous Support

We are at your disposal to resolve any incident or doubt.

Ready to transform your customer service?